Frequently Asked Questions


How long will it take for my order arrive?
Orders before 4:00pm EST (cut-off time) will be processed the same day. Orders placed after the cut-off time will be shipped on the next working day. Typically you will receive your order in 1 – 2 business days. 


What if I need to make changes or cancel my order after placing it?
Once you’ve placed your order, no changes or cancellations will be accommodated.  Please make sure to view all your items in cart before you check out.


What are your shipping rates?
Shipping rates may vary depending on the quantity, weight, and address for delivery. You can calculate shipping rate using our shipping calculator on the cart page and can manage your order accordingly. Also, you will see the shipping rate before check out.


Do you ship outside Canada?
No, we are only available in Canada at the moment. 


Can I schedule a delivery date/time?
No, you can’t schedule a delivery date/time.


When I will receive my order confirmation or shipping confirmation email?
Confirmation emails may take up to one hour after placing an order. You will receive a tracking number as soon as your order will be processed and ready to be despatched.


Can I pick up my order?
No, our warehouses are not open to the public. 


How can I avail maximum discounts?
You can avail maximum discounts when ordering in bulk. On quantity above 36, you'll get the best rate.


How can I order a perfect size?
Check out our size chart on the product page.


How can I be informed about an out of stock product?
Please select notify button on product page to subscribe to our In stock notifications or you can send us an email at and we will try our best to restock that product for you as soon as possible.


What is your return and exchange policy?
We do not accept exchanges. Please see the return policy on our website.


How long will it take for my return to be processed?
Returns will be processed within 2 weeks.